FAQs


If you have any questions about deliveries or returns, please click here to visit my separate FAQs page on these topics.

For everything else, please see below for information. If you have any additional questions you want to ask, that are not listed here, please ask me via the 'Contact' page.

 

  • What forms of payment do you accept?

Currently I only accept payments via Paypal, which is the most popular online payment service and accepts all of the main debit and credit cards.

Don’t worry if you don’t have a Paypal account; you can still pay by using the guest checkout. To find out more, click here to visit the Paypal website.

Please make sure that your postal address on Paypal is correct. Orders lost in the mail due to an incorrect address being input during the checkout process cannot be refunded.

 

  • Is payment secure? Are my details secure?

Paypal, which handles all of the payments made via The Card Connoisseur, is a very secure and widely-used system of payment.

The Card Connoisseur website itself has an SSL certificate, which means that any data you enter on this site is transferred safely and securely, and can only be seen by you or the website. 

 

  • How long will it take before my order is posted?

I will despatch all orders within 3 working days of payment, although most orders will be despatched within 1-2 working days.

 

  • Where will my order be posted from?

The order will be posted from Northwest England.

 

  • What type of card stock do you print on?

There are two types of card that I print on, and just before you add a card to the shopping basket, you may choose between them using the drop-down menu on the product page.

Option 1 is a recycled 300gsm card, which is light brown, smooth in texture, and has visible fibres running through it.

Option 2 is an FSC-certified 300gsm card, which is pure white in colour and has a textured feel.

To learn what ‘FSC-certified’ actually means, please click here to visit the official FSC website.

Both card types are sturdy and lovely quality, so I’m sure you won’t be disappointed whichever card type you choose. You can see them both more clearly here:

              

           (Recycled light brown card)                                             (White textured card)

 

  • What type of envelopes do you provide?

All cards come with a recycled, light brown paper envelope.

 

  • How will my order be packaged?

Each card will be packaged inside a bio-degradable, clear cellophane sleeve. Depending on how many cards you order, they will be posted in a cardboard-backed envelope, a cardboard box, or a corrugated cardboard wrap. Sometimes, I may need to use bubble wrap or a plastic mailing bag for protection purposes, but I try to limit my use of these items.

 

  • How eco-friendly are you?

It's important to me to be as environmentally friendly as I realistically can. I therefore try my best to limit (or totally cut out) the use of plastic in my packaging.
I use either FSC-certified or recycled cardstock and envelopes. The cellophane sleeves I use for packaging are made from corn starch and are fully biodegradable and compostable. 
The cards are printed within the UK.

 

  • Can I buy your cards in other shops or on any other website?

All cards are exclusive to this website and my Etsy shop.

 

  • Do you take wholesale orders?

I am not taking wholesale orders at the moment, but if you could register your interest by e-mail I would most appreciate it; if there’s demand for it, I may start offering this option soon.

 

  • Do you offer discounts if I buy more cards?

I certainly do; 3 cards are £7.50 (£1.50 total discount), 6 cards are £14 (£4 discount), and 12 cards are £25 (£11 discount)

 

  • How do I receive the discount for buying 3, 6 or 12 cards?

The discount will automatically be applied when you add at least 3, 6 or 12 cards to the shopping basket. The discount will be shown on the ‘delivery cost’ line of the basket, and will be taken off the £1 delivery charge. Basically, it’s all worked out for you so you don’t need to do anything :)

 

  • Can I cancel my order?

As long as you e-mail me very soon after placing your order, this shouldn’t be a problem and I will cancel your order and refund. But if I have posted your order already then I can no longer cancel. If you want to return the order after receiving it, then you may do so as long as you contact me within 14 days of delivery. The return postage cost must be covered by you, however, unless the order is faulty or otherwise not as described.

 

  • What is printed on the inside and on the backs of the cards?

All of the current cards are blank inside so that you’re free to write your own message. The Card Connoisseur logo is on the back of every card and looks like this:


 

 

 

 

 

 

 

 

 

Some cards may also have part of the design on the back too (which will be stated in the product description).

 

  • How do you use my personal information?

All of your personal information is secure and only used to complete your order or answer any request you have.

If you sign up to receive my e-mail newsletter, I will only use your e-mail address and your name for the purposes of sending a newsletter to you. I will never spam, and there will not be more than one newsletter sent out each month. The option to unsubscribe at any time is available in every e-mail.

 

FAQs


If you have any questions about deliveries or returns, please click here to visit my separate FAQs page on these topics.

For everything else, please see below for information. If you have any additional questions you want to ask, that are not listed here, please ask me via the 'Contact' page.

 

  • What forms of payment do you accept?

Currently I only accept payments via Paypal, which is the most popular online payment service and accepts all of the main debit and credit cards.

Don’t worry if you don’t have a Paypal account; you can still pay by using the guest checkout. To find out more, click here to visit the Paypal website.

Please make sure that your postal address on Paypal is correct. Orders lost in the mail due to an incorrect address being input during the checkout process cannot be refunded.

 

  • Is payment secure? Are my details secure?

Paypal, which handles all of the payments made via The Card Connoisseur, is a very secure and widely-used system of payment.

The Card Connoisseur website itself has an SSL certificate, which means that any data you enter on this site is transferred safely and securely, and can only be seen by you or the website. 

 

  • How long will it take before my order is posted?

I will despatch all orders within 3 working days of payment, although most orders will be despatched within 1-2 working days.

 

  • Where will my order be posted from?

The order will be posted from Northwest England.

 

  • What type of card stock do you print on?

There are two types of card that I print on, and just before you add a card to the shopping basket, you may choose between them using the drop-down menu on the product page.

Option 1 is a recycled 300gsm card, which is light brown, smooth in texture, and has visible fibres running through it.

Option 2 is an FSC-certified 300gsm card, which is pure white in colour and has a textured feel.

To learn what ‘FSC-certified’ actually means, please click here to visit the official FSC website.

Both card types are sturdy and lovely quality, so I’m sure you won’t be disappointed whichever card type you choose. You can see them both more clearly here:

              

           (Recycled light brown card)                                             (White textured card)

 

  • What type of envelopes do you provide?

All cards come with a recycled, light brown paper envelope.

 

  • How will my order be packaged?

Each card will be packaged inside a bio-degradable, clear cellophane sleeve. Depending on how many cards you order, they will be posted in a cardboard-backed envelope, a cardboard box, or a corrugated cardboard wrap. Sometimes, I may need to use bubble wrap or a plastic mailing bag for protection purposes, but I try to limit my use of these items.

 

  • How eco-friendly are you?

It's important to me to be as environmentally friendly as I realistically can. I therefore try my best to limit (or totally cut out) the use of plastic in my packaging.
I use either FSC-certified or recycled cardstock and envelopes. The cellophane sleeves I use for packaging are made from corn starch and are fully biodegradable and compostable. 
The cards are printed within the UK.

 

  • Can I buy your cards in other shops or on any other website?

All cards are exclusive to this website and my Etsy shop.

 

  • Do you take wholesale orders?

I am not taking wholesale orders at the moment, but if you could register your interest by e-mail I would most appreciate it; if there’s demand for it, I may start offering this option soon.

 

  • Do you offer discounts if I buy more cards?

I certainly do; 3 cards are £7.50 (£1.50 total discount), 6 cards are £14 (£4 discount), and 12 cards are £25 (£11 discount)

 

  • How do I receive the discount for buying 3, 6 or 12 cards?

The discount will automatically be applied when you add at least 3, 6 or 12 cards to the shopping basket. The discount will be shown on the ‘delivery cost’ line of the basket, and will be taken off the £1 delivery charge. Basically, it’s all worked out for you so you don’t need to do anything :)

 

  • Can I cancel my order?

As long as you e-mail me very soon after placing your order, this shouldn’t be a problem and I will cancel your order and refund. But if I have posted your order already then I can no longer cancel. If you want to return the order after receiving it, then you may do so as long as you contact me within 14 days of delivery. The return postage cost must be covered by you, however, unless the order is faulty or otherwise not as described.

 

  • What is printed on the inside and on the backs of the cards?

All of the current cards are blank inside so that you’re free to write your own message. The Card Connoisseur logo is on the back of every card and looks like this:


 

 

 

 

 

 

 

 

 

Some cards may also have part of the design on the back too (which will be stated in the product description).

 

  • How do you use my personal information?

All of your personal information is secure and only used to complete your order or answer any request you have.

If you sign up to receive my e-mail newsletter, I will only use your e-mail address and your name for the purposes of sending a newsletter to you. I will never spam, and there will not be more than one newsletter sent out each month. The option to unsubscribe at any time is available in every e-mail.